IT Service Manager

Our client are one of the largest Defence companies in the UK. They are working on some National Security projects aswell.

They are looking for an IT Service Manager to lead service management activities across the full lifecycle from design through to transition.

You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, and building strong customer relationships.

Working Patterns: This role is based full time on site.

• Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
• Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identifying and resolving service issues, risks, and obstacles.
• Taking ownership of problems and driving solutions.
• Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
• Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.

• Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
• The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• A proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills, with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.

The client would also like to see some of the below, but this is not essential:

• Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.

• Option For Flexible Work Hours.
• Pension Scheme.
• Holiday Buy and Sell.
• Employee Incentive Program.
• Professional Development + unlimited Access to Online Learning.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

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You will be required to hold a minimum of DV Clearance. If you do not hold an active DV clearance, please familiarise yourself with the vetting process before applying.

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