Service Desk Engineer

Ref: ZR_8460_JOB  ·  Posted on 10 April 2024


Our client is a key supplier to the UK Defence industry and they are providing IT support for a critical system for the Royal Navy.

The ideal candidate will have experience working with Windows systems within an ITIL environment.

This role is based full time on site. The service needs to be provided from 6:00am to 12:00am so there will be shift work required. You will work a 9 day fortnight and have every other Friday off.

Key responsibilities
  • Providing IT support to external military clients, maintaining and supporting a Learning Management System.
  • Install and maintain computer hardware and software.
  • Support and maintain Windows Server 19.
  • Desktop support of Windows 10 and 11.
  • Ensure that the Learning Management Systems remain secure, up to date and available for use.
  • Create and maintain user accounts within Active Directory.
  • Manage network components including workstation cable patching.
  • Work closely with customers to ensure a positive IT support experience.
Skills & experience
  • Minimum of 2 years within IT support, from both a desktop and server support perspective.
  • Previous experience of working in an ITIL environment.
  • Windows 10 and 11 desktop support.
  • Windows Server 2019 system patching and malware update experience.
  • Create and maintain user accounts within Active Directory.
Additional benefits
  • Every other Friday off.
  • Private Medical Insurance, dental cover, critical illness cover, life assurance.
  • Competitive Pension.
  • Travel Insurance.
  • Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc.
  • Reimbursement for a professional membership.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

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ITIL Windows Support Maintenance Active Directory

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