Service Desk Engineer

Ref: ZR_6617_JOB  ·  Posted on 04 January 2022


The Help Desk Support Engineer position is a hands-on role to working within a team supporting and offering technical advice to project teams and the business and resolving incidents. This role would suit an individual who has experience within an IT support environment or has recently graduated in an IT related field. The successful candidate will be dynamic, analytical, and able to work under pressure.

Key responsibilities
  • Provide first line telephone based technical support users.
  • Own, investigate, analyze, troubleshoot, and resolve incidents.
  • Ensure knowledge and skills are transferred to increase first line fix rate and reduce cost to the business – for example, manage and resolve issues logged online.
  • Ensure technical documentation and knowledgebase articles are produced where appropriate.
  • Engage with continual service improvement initiatives.
  • Support project delivery where required.
Skills & experience
  • Customer handling and management skills.
  • Enthusiasm to deliver great services.
  • Good written and spoken language skills.
  • Experience of working in large enterprise environments.
  • Experience of working in a fast-paced service desk environment.
  • Understanding of IT best practice frameworks.
  • Experience of Microsoft environments.

The client would also like to see some of the below, but this is not essential:

  • ITIL foundation.
  • Reliable with a good work ethic.
  • Good timekeeping and organizational skills.
Additional benefits
  • Pension Plan
  • Life Assurance – Life assurance will be 4 x salary for new starters, whether or not they are in a pension scheme.
  • Holidays – Basic entitlement 25 days with option to buy an additional 15 days or to sell 5 days.
  • Income Protection – All annual salaried UK employees who are aged between 16 to state pension age except casual employees who are hourly paid.
  • Professional Fees – Annual subscription reimbursed for membership of a professional body relevant to your role with the client.
  • Season Ticket Loan – All UK employees are eligible on successful completion of their probationary period.
Apply for role
Permanent Helpdesk Management Microsoft Analysis Analytics

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