Infrastructure Engineer

Ref: ZR_6572_JOB  ·  Posted on 13 January 2022


This role allows for a fair amount of remote working, however you must be able to travel to the Data Centres and Key Offices which are primarily in the South East and Bristol. This is likely once per week/every two weeks.

My client is a global Consultancy company who are looking for someone who has experience working in a large scale Enterprise/Global IT environment supporting users on multiple sites, ideally globally. This role would be suited to an individual who has experience with supporting, monitoring and administering a large server environment as well as proven experience troubleshooting issues within such an organisation as this one (35,000 + users globally).

You will be working from 1st – 3rd line support in a hands-on role to manage, monitor and support the server infrastructure (both physical & virtual), storage infrastructure (primarily Isilon & NetApp), backup solutions and other services including DHCP, DNS. Working within the Infrastructure Team you will provide support with monitoring, providing operational support & services, resolving incidents, implementing customer requests and deploying infrastructure.

Key responsibilities
  • Supporting and monitoring the global infrastructure server environment using vRops, HP OneView, SCOM and other tools.
  • Capacity management for infrastructure server resources, both reporting and responding to.
  • Responding to incidents from either users or our alerting systems.
  • Monitoring storage infrastructure, backups, assisting with file restores (from Rubrik and other backup platforms) and data archive requests.
  • User and Active Directory groups creation, modification, deletion.
  • Managing, supporting, monitoring of DHCP server/services.
  • Building, configuring and troubleshooting Windows Server (all versions) via PXE boot, hardening & decommissioning.
  • Troubleshooting Citrix XenApp issues with published/streamed applications as well as shared desktops.
  • Writing knowledgebase documentation, processes and assisting to team members.
Skills & experience
  • Managing, supporting and monitoring a Windows server platform (all versions, including current).
  • Managing, supporting and monitoring a VMWare ESXi and Microsoft Hyper-V virtualisation platforms.
  • Managing, supporting and monitoring a Citrix XenApp server estate.
  • Managing and monitoring server and storage hardware (HP & Cisco preferred).
  • Proactive maintenance and responding to user incidents.
  • Managing and monitoring of Rubrik and Commvault backup platforms. 
  • Server build processes, both physical and virtual.
  • Active Directory and security group modification.
  • L1/L2/L3 troubleshooting of infrastructure issues and resolving of alerts.
  • Datacentre access management.
  • Liaising with managed service platform providers.
  • Cloud computing, including Microsoft Azure IaaS, PaaS and other vendor’s SaaS solutions.
  • Experience with working with other teams across the globe.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Part-time opportunities/flexible working is available to suit individual needs.

Additional benefits
  • Pension Plan
  • Life Assurance – Life assurance will be 4 x salary for new starters, whether or not they are in a pension scheme.
  • Holidays – Basic entitlement 25 days with option to buy an additional 15 days or to sell 5 days.
  • Income Protection – All annual salaried UK employees who are aged between 16 to state pension age except casual employees who are hourly paid.
  • Professional Fees – Annual subscription reimbursed for membership of a professional body relevant to your role with the client.
  • Season Ticket Loan – All UK employees are eligible on successful completion of their probationary period.
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Infrastructure Engineer Infrastructure Engineering Permanent IT (Information Technology) Windows Citrix

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