Infrastructure Engineer

Ref: ZR_6394_JOB  ·  Posted on 19 August 2021


The Infrastructure Engineer position is a hands-on role to manage, monitor and support the Windows server environment.  Working within a small team you will provide support with resolving incidents, implementing customer requests, delivering on projects, delivery of new services and offering technical advice to project teams and the business.

This role may suit an individual who has extensive experience within a 2nd line support environment and has proven experience troubleshooting server related issues within a large organisation.  There will be scope to develop scripts and automation processes to support a global environment.  The successful candidate will be dynamic, analytical and able to come up with smart solutions within budget constraints.

Key responsibilities
  • Design, build, and deploy server, storage and cloud solutions
  • Delivery of projects and new services including cloud platforms
  • Resolving 2nd/3rd line incident support calls
  • Evaluating server and storage performance issues and requests
  • Improving and/or automating and scripting administrative procedures
  • Continual service improvement through best practise and new and innovative technologies
  • Assist with managing the technology life cycle
  • Knowledge and experience in HP server, Netapp storage and Microsoft Cloud services
Skills & experience
  • Windows Server 2008/2012/2016
  • Server and storage hardware
  • Backup and recovery management in a virtualised environment
  • Working within a helpdesk / support environment, dealing with customer issues through to resolution
  • Active Directory management
  • Knowledge of monitoring & reporting based systems
  • Experience in Hybrid Cloud environments
  • Experience with Microsoft Office 365 and Azure
  • Knowledge of storage platforms, such Netapp
  • At least 5 yrs experience in a UK enterprise environment

You must also be able to demonstrate experience with:

  • Troubleshooting software issues on Windows platform
  • Understanding of AV products
  • Knowledge of Windows security
  • Benchmarking and performance tuning

The client would also like to see some of the below, but this is not essential:

  • Networking fundamentals and basic troubleshooting
  • Experience working within ITIL aligned Service Delivery organization.
  • To have worked in an engineering environment
Additional benefits
  • Pension Plan
  • Life Assurance – Life assurance will be 4 x salary for new starters, whether or not they are in a pension scheme.
  • Holidays – Basic entitlement 25 days with option to buy an additional 15 days or to sell 5 days.
  • Income Protection – All annual salaried UK employees who are aged between 16 to state pension age except casual employees who are hourly paid.
  • Professional Fees – Annual subscription reimbursed for membership of a professional body relevant to your role with the client.
  • Season Ticket Loan – All UK employees are eligible on successful completion of their probationary period.
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Engineering Infrastructure Engineer Infrastructure Permanent Security Storage Azure Microsoft 2nd Line Support 3rd Line Support

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