Business Change Consultant

Ref: ZR_6455_JOB  ·  Posted on 20 September 2021
Key responsibilities
  • Overseeing and leading any change management projects
  • Managing internal stakeholder communication
  • Creating and conducting training sessions, including end users, customer management and leadership
  • Ensuring project goals are met and executed by working with numerous internal resources
  • Ability to acknowledge and address any client issues
  • Identifying suitable communication strategies, reviewing the plans, and delivering reports
  • Ensuring the interests of the sponsoring group or senior management are met by the programme
  • Working with the programme manager to ensure that the work of the programme, including the scope of each project, covers the necessary aspects required to deliver the products or services that will lead to operational benefits
  • Establishing and implementing the mechanisms by which benefits can be delivered and measured
  • Taking the lead on transition management, ensuring that business as usual is maintained during the transition and the changes are effectively integrated into the business
  • Optimising the timing of the release of project deliverables into business operations
  • Understanding of training design, development, and delivery process
Skills & experience
  • Change management experience, including communications, engagement, and behavioural and cultural change
  • Organising and overseeing change programmes and plans. Contribute to the development of project plans, timelines, and work estimates
  • Contribute to the development and management of Change metrics, driving program effectiveness and client satisfaction
  • Advising on stakeholder engagement and change programme accomplishments as well as determining long term changes to the business
  • Establishing change within an organisation concentrating on employee development and behavioural and culture change through training
  • Provide highest level of service to clients, supporting overall Customer Satisfaction Survey scores
Apply for role
Business Contract DV Cleared Stakeholder Stakeholder Management Change Manager

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