User Researcher

Ref: ZR_6392_JOB  ·  Posted on 30 September 2021


Our client is looking for a seasoned design research professional to take their design research practice in Defence and Security on to the next level. You'll have 3-5 years' experience in design research, in any industry (though they have a preference for prior experience of Defence and Security).

They help their clients with all aspects of analytics from developing their strategies through to implementing solutions. They cross the divide that other suppliers to Government cannot bridge – they embed deeply with their clients to discover their needs, innovate with them and pull the most impactful solution through to operational usage. They then help their business to change and adapt whilst coaching and mentoring their team at all levels.

The role:

  • Design researchers at this company bring their curiosity, empathy and interpretive skills to bear on all aspects of their work.
  • They bring bravery to challenge teams and get to the nub of the user need and requirement.
  • Their team covers all phases of a project from definition of the need to continuous improvement of a live service.
  • Their research is pragmatic and applied, enabling them to consult, advise, design and make decisions with clarity and impact.
  • You will work alongside leaders for the other crafts within their design practice – Strategy, Service Design, UX Design, Visual Design and Front-end Development – to help shape the ongoing development of the design practice.
  • This is a role that will offer you the opportunity to work with their teams, projects and clients with the customers and citizens they seek to serve
Key responsibilities


  • Designing research programmes that get to the heart of client challenge and help our solution design and delivery teams achieve successful outcomes
  • Planning & costing stand-alone and embedded research activities
  • Conducting research programmes
  • Synthesising and communicating research insights and findings in compelling and immersive ways
  • Embedding research and testing into large, multi-program/feature delivery projects and establishing ways of working between the work-streams to ensure that insight is shared and used across the project
  • Experience with qualitative and quantitative research and proven ability to use these two sources of insight in parallel to inform and develop findings
  • Designing and delivering the design research elements of continuous improvements programmes, working with live platforms to help inform optimisation and enhancement strategies, usually alongside data insights specialists
  • Collaborating with designers, strategists and technologists to turn research insights into meaningful solutions that have a real impact on our clients, their customers and society
  • Client-facing advocacy for the purpose and value of user research


  • You're a design research thinker and shaper - you have a clear set of ideas and opinions about the craft, as it continues to evolve. You'll bring that to bear by supporting the Head of Design Research across direction, capabilities and profile of the design research team, within the company and as part of the wider community of researchers across all businesses.
  • You will support the Head of Design Research insuring the company design research practice has consistent, effective and up-to-date methods, tools & standards
  • Contributing to the development of the wider community of research practitioners throughout the company
  • A commitment to ethical research methods, which you evangelise for and reflect in the practices of the design research team
  • Understanding of GDPR and other compliance that impacts research
Skills & experience
  • A passion for learning about the world, human behaviour, and the motivations that lie beneath the surface
  • The practised ability to tie observations from research to recommendations and actions
  • Comfort with ambiguity and experimentation
  • The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
  • Compelling written and spoken communication
  • Strong planning, organisation and documentation skills
  • An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process
  • A collaborative nature, drawing motivation from effective teamwork
  • The right to live and work in the UK, be a British national, and have lived in the UK for the last 5+ years.
Additional benefits
  • Holidays, starting at 25 days a year
  • A flexible contributory pension arrangement with matching contributions
  • Life assurance of six times your core salary (up to a maximum of six times the Earnings Cap, in force at date of death)
  • Occupational sick pay
  • Personal accident insurance
  • Mobile phone is not fully funded but you can claim on expenses for business use.
Apply for role
Research Permanent SC Cleared Plan Project Defence Security

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