User Researcher

Ref: ZR_6678_JOB  ·  Posted on 11 January 2022
Key responsibilities
  • Designing research programmes that get to the heart of client challenge and help our solution design and delivery teams achieve successful outcomes
  • Planning & costing stand-alone and embedded research activities
  • Conducting research programmes
  • Synthesising and communicating research insights and findings in compelling and immersive ways
  • Embedding research and testing into large, multi-program/feature delivery projects and establishing ways of working between the work-streams to ensure that insight is shared and used across the project
  • Experience with qualitative and quantitative research and proven ability to use these two sources of insight in parallel to inform and develop findings
  • Designing and delivering the design research elements of continuous improvements programmes, working with live platforms to help inform optimisation and enhancement strategies, usually alongside data insights specialists
  • Collaborating with designers, strategists and technologists to turn research insights into meaningful solutions that have a real impact on our clients, their customers and society
  • Client-facing advocacy for the purpose and value of user research
Skills & experience
  • A passion for learning about the world, human behaviour, and the motivations that lie beneath the surface
  • The practised ability to tie observations from research to recommendations and actions
  • Comfort with ambiguity and experimentation
  • The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
  • Compelling written and spoken communication
  • Strong planning, organisation and documentation skills
  • An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process
  • A collaborative nature, drawing motivation from effective teamwork

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Please note that the client has determined that the off-payroll working rules will apply to this assignment and therefore this contract will be run through an Umbrella Company. Income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary.


You will be required to hold a minimum of SC. If you do not hold an active SC clearance, please familiarise yourself with the vetting process before applying.

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Research IT (Information Technology) Data

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