SharePoint Administrator

Ref: ZR_6457_JOB  ·  Posted on 20 September 2021


The SharePoint Administrator is accountable for managing the day-to-day operations of the corporate Office 365 and On Prem SharePoint environments. Reporting to the Head of Collaboration Services, the successful candidate will be responsible to ensure the environment is maintained, configured and reliable. They will be operationally focused and will drive to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.

Key responsibilities
  • Act as the primary Subject Matter Expert and lead technical point of responsibility for SharePoint Office 365 and On Prem.
  • Troubleshooting of all related service issues and make recommendations regarding their resolution.
  • Maintain Service quality levels, overseeing diverse and complex customer service events that require drive and focus to resolve.
  • Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
  • Maintain system documentation. support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
  • Support the development and implementation of key service level agreements (SLAs).
  • Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
  • Effectively manage own deliverables: Tickets, Small Works Projects and Technical implementation and upgrade projects.
  • Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements.
  • Ensure backup schedules & data retention and period maintenance are aligned.
  • Maintain effective Asset Management and license compliance, system vulnerability management as required.
  • Adhere to all the relevant and applicable policies and procedures in the department.
  • Deliver cross functional improvement projects were applicable utilising the company’s 6 Sigma methodology
Skills & experience
  • Ability to understand and configure SharePoint as a platform for business use and productivity.
  • Ability to lead architectural design discussions, obtain consensus among stakeholders and carry those designs through deployment and into operations.
  • Experience of providing high demand/mission critical systems on a 24x7 basis.
  • Knowledge of Service Management disciplines engagement, design, delivery and maintenance lifecycles in a high technology or IT services domain.
  • Have an understanding of ITIL best practice, qualified to a minimum of ITIL Foundation.
  • Demonstrable evidence of effective problem solving skills in complex support incidents.
  • Excellent relationship skills - the ability to build positive relationships with both technical and business personnel.
  • Experience of delivering high demand technical services in a complex matrix structure.
  • Good communication skills in written and oral presentation material
  • Ability to demonstrate effective collaboration capability within virtual teams and multi-party environments.
  • SC cleared or the ability to become SC cleared.
  • Strong PowerShell knowledge and abilities

The client would also like to see some of the below, but this is not essential:

  • Knowledge of Exchange Online
  • Knowledge of MS Teams and Administration
  • Knowledge of virtualized server architecture (MS Windows OS 2008/2012/etc.)
  • Preferably degree level education although significant experience and track record with tertiary qualifications is acceptable.
  • Experience in SharePoint Designer
  • Experience in SharePoint to SharePoint migrations
Apply for role
Administration / Secretarial Sharepoint Contract IT (Information Technology) Powershell Asset Management

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