Service Engineer

Ref: ZR_7199_JOB  ·  Posted on 05 August 2022

Introduction

This is a full-time on-site role

Our client is a world-class technology and engineering consultancy.

This role sits within their national security business unit

Linux systems administration and network experience is a must for this role

Get in touch now if this is the role for you!

Our client is a leading technology and engineering consultancy They are looking for a Service Engineer/ Second line support engineer to provide support to incidents, requests, problems and change management processes.  They will work directly with the customer and the technologies required to deliver a service of fixing, maintaining or improving customers technical problems.

Primary Purpose:

  • To provide day-to-day operational support, request fulfilment, and proactive management of technical services provided to the customer
  • Act as a main point of customer engagement for technical requests and issues, change planning and implementation
  • Triage and diagnose incidents, determining and enacting resolution/fix, root cause analysis and documentation
  • Plan, risk assess, and execute against requests, technical changes, and proactive management (patching, updates, testing and implementing planned changes) required
Key responsibilities
  • Initial customer call management, logging, triage and resolution of incidents and requests
  • Implement fixes where a known solution or workaround exists
  • Update tickets and inform Service Desk and/or customer of progress
  • Perform planned work tasks and maintenance on solutions, configuration changes, and release/deployments.
  • Provide knowledge base / known error DB updates (documenting and providing updates to colleagues and customers
  • Initiate and support continual service improvement through identification of opportunities and ownership of activities to effect positive change
  • Always fully comply with company policies and procedures.
  • Undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business.
  • Ensure ongoing compliance with access controls, information security management, and configuration management processes.
  • Support effective service validation and testing
  • Conduct equipment installations
Skills & experience
  • Network: routing and switching, IP networks
  • Network: security and firewalls
  • Server infrastructure systems: Linux, Windows Server, VMWare and underlying platforms technologies (hardware, virtualisation, compute/storage/backup)
  • Operating Systems: Linux (optionally also Windows Server, VMWare)
  • BASH or Python scripting

Our client is committed to a policy of Equal Opportunity, Diversity and Inclusion. Their working environment is friendly, innovative and inclusive.  They can accommodate flexible working arrangements, and support a diverse work-force and those with additional needs.

Additional benefits
  • Flexi Leave and Flexi Time Scheme
  • Annual Holiday
  • Flexible Benefits
  • Sickness Benefit
  • Business Performance Related Bonus
  • Share Save Plan
  • Pension scheme

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