Service Designer
Introduction
Our client is a large consultancy in the UK and are particularly successful working on MoD, Government and Public Sector contracts and they are looking for 5 or 6 Service Designers to join their consulting team to work with those clients!
This person will work very closely with the users and the business to design an end-to-end service which covers technology and business requirements. This is not a Service Delivery/ITIL role.
They are recruiting across the levels, but it is imperative that you have either worked within Defence, National Security or Public Body, either via a consulting or civil servant role.
This is a hybrid role with a minimums of 3 days per week on site. You need to be happy to travel to other locations as required.
Key responsibilities
- Work with customers to gather their user experience requirements.
- Work with businesses to understand policy/regulatory requirements and define measurable service goals and objectives.
- Look across complex end to end technology processes covering apps, websites, back-end systems.
- Work across discovery, alpha and beta phases to ensure that requirements are met at every stage.
- Conduct research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
- Develop service blueprints, customer journey maps, and other service design artifacts to visualise and communicate the end-to-end service experience.
- Integrate design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.
- Identify opportunities for service improvement and innovation and propose design solutions that address user needs and meet business goals.
- Facilitate workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.
- Work closely with user researchers to integrate user insights into service design decisions.
- Collaborate with product managers and developers to ensure the feasibility and implementation of service design solutions.
- Conduct usability testing and gather user feedback to continuously refine and improve service experiences.
- Stay up-to-date with industry trends, emerging technologies, and best practices in service design.
Skills & experience
- Experience in a similar Service/Product/UX design role within Government, Defence or National Security.
- Both technical and business focused skills, who can articulate the outcomes and value of their work.
- Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
- Strong understanding of user-centred design principles and methodologies.
- Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
- Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
- Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, process, and technology.
- Ability to translate user insights into actionable design solutions.
- Familiarity with agile and iterative design processes.
Additional benefits
- Holidays, starting at 25 days a year.
- A flexible contributory pension arrangement with matching contributions.
- Life assurance of six times your core salary (up to a maximum of six times the Earnings Cap, in force at date of death).
- Occupational sick pay.
- Personal accident insurance.
- Mobile phone is not fully funded but you can claim on expenses for business use.
Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.
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