Service Design Consultant

Ref: ZR_6954_JOB  ·  Posted on 05 May 2022


Our client is recruiting at two levels: £40,000 - £50,000 is the more junior level, £50,000 - £62,000 involves some mentoring/leadership skills.

Our client is a leading Consultancy company who is looking to engage Consultants with a passion for Operational Transformation and Service Design and the Defence and Government sectors.

The majority of the work will involve Digital, Cloud and Data transformation, so an interest in these areas is essential, but experience is not required, as long as candidates are passionate enough!

For the more junior role, an understanding of Service Design, Service Modelling and Transformation is needed, but hands on experience is not necessary, as long as you have been involved in improvement activities, change and continuous improvement.

Candidates must have either Consultancy experience or core experience within the Defence/Justice/Security sectors.


Key responsibilities
  • Working with teams who provide service design, operational modelling and operational transformation to clients (primarily within digital transformation)
  • Helping clients solve complex issues by performing analysis, providing recommendations, and utilising a combination of experience, industry knowledge, tools and technology
  • Working with a range of stakeholders both internally and in client organisations
  • Taking responsibility for the delivery of packages of work to adequate time and quality considerations
  • Identifying and escalating risks and issues
Skills & experience
  • A passion for making a difference to society through a balance of logical hands-on problem-solving skills and cutting-edge thinking
  • An understanding of the major technology issues faced in the Defence sector and an interest in innovative solutions and strategies being undertaken by governments
  • An understanding of the current drivers shaping the business environment: digital, automation, robotics, advanced analytics
  • Previously experience in an environment which designs and delivers operating model, service design and/or digital transformation solutions
  • Knowledge of waterfall and agile delivery approaches
  • Strong project management disciplines, including production of detailed project plans
  • Excellent stakeholder engagement skills
Additional benefits
  • Holidays, starting at 25 days a year
  • A flexible contributory pension arrangement with matching contributions
  • Life assurance of six times your core salary (up to a maximum of six times the Earnings Cap, in force at date of death)
  • Occupational sick pay
  • Personal accident insurance
  • Mobile phone is not fully funded but you can claim on expenses for business use
Apply for role
Transformation Permanent SC Cleared DV Cleared Defence Digital Data Modelling Agile Analytics Stakeholder

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