Service Design Consultant

Our client is a leading Consultancy, voted top 50 Best Places to work 2021 - Glassdoor.

They are experiencing a time of accelerated growth within their Defence, Government and Security practice. As such, they are looking for a number of Service Design Consultants to join their team. 

Ref: ZR_6095_JOB  ·  Posted on 26 March 2021

Introduction

Our client is a leading Consultancy, voted top 50 Best Places to work 2021 - Glassdoor.

They are experiencing a time of accelerated growth within their Defence, Government and Security practice. As such, they are looking for a number of Service Design Consultants to join their team. Suitable candidates must have a background in Defence and Security, Public Sector or a Consultancy background, and they must have the desire to work on a Defence and Security Account. 

Key responsibilities
  • Requirements Gathering– To support service requirements gathering, specification and presentation of a given solution.
  • Service Model Design  putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers and staff
  • Consistency – Develop and ensure that a consistent service design framework is applied to the solution design process and operational service architecture of any given product.
  • Continuous Improvement – helping our clients to obtain long-lasting, self-sustaining improvement capabilities
  • Process Transformation – transforming client’s processes at a business, functional or local level
  • Delivering consulting and advisory services to senior stakeholders to achieve excellent results for our clients across the full breadth of strategy development and business design.
  • Building effective mutually beneficial relationships with our clients, understand their needs and translate them into consulting opportunities.
  • Leading dynamic workstreams based at our clients’ premises and our offices across the UK.
  • Contributing to the development of thought leadership, consulting propositions for our clients and promotional marketing materials.
Skills & experience
  • Experience of designing and delivering operating model solutions in the UK Public Sector using both traditional waterfall and agile delivery approaches where appropriate
  • Experience of influencing in high-profile, complex situations where stakeholders do not always agree about methods, decisions and strategic direction
  • Excellent interpersonal skills and an ability to work in collaborative, multi-disciplinary environments
  • Ability to adapt to rapidly changing circumstances and to think creatively to solve client issues
Apply for role
Permanent Service Delivery DV Cleared SC Cleared Defence Stakeholder Agile Model Strategy

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