Service Delivery Manager

Ref: ZR_7197_JOB  ·  Posted on 05 August 2022


Flexible working patterns across office days, client site and remote working

Our client is a world-class technology and engineering consultancy.

This role sits within their national security business unit

Get in touch now if this is the role for you!

Job Summary:

  • To act as the service owner and primary customer point of management engagement for ongoing delivery of assigned Services operated on behalf of the customer, including:
  • Ensuring consistent delivery of the service to budget and agreed quality
  • Incident Management (Major, Escalations)
  • Continual Service Improvement
  • Change Management (NCDS Service changes, SDM attends every NCDS CAB)
  • Production and delivery of periodic (e.g. quarterly) formal Service Review and reporting
  • Managing service partners
  • Transition management
  • IT Service Continuity Management (ITSCM)
  • Service Level Management (SLM)
  • Service Validation & Testing Management
  • Supplier Management Reporting of service performance to customers.
  • Internal assurance and reporting of service performance to our clients’ Delivery management.
Key responsibilities
  • Deliver services to budget
  • Ensure that all service levels are met
  • Sets clear and ambitious objectives for the team and supports the team to help achieve them
  • Empowers employees to take responsibility, delegates where appropriate and provides regular feedback
  • Take responsibility for team management and development through regular 1:1 meetings, team meetings and receiving feedback on set goals in line with company policies.
Skills & experience
  • ITIL V3 or above qualification at Foundation or higher.
  • Experience of creating and maintaining service catalogues
  • Track record of continual service improvement
  • Agile software DevOps and integrating Post-Delivery System Support with Dev Engineering; and/or Software application and hardware product operational support and management services

Our client is committed to a policy of Equal Opportunity, Diversity and Inclusion. Their working environment is friendly, innovative and inclusive.  They can accommodate flexible working arrangements, and support a diverse work-force and those with additional needs.

Additional benefits
  • Flexi Leave and Flexi Time Scheme
  • Annual Holiday
  • Flexible Benefits
  • Sickness Benefit
  • Business Performance Related Bonus
  • Share Save Plan
  • Pension scheme

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You will be required to hold a minimum of DV. If you do not hold an active  DV clearance, please familiarise yourself with the vetting process before applying.

(c) Copyright Datasource Computer Employment Limited 2022.


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Service Delivery Management DV Cleared SC Cleared Permanent

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