Service Delivery Manager

We are looking for a Service Delivery Manager to support the internal service wrap within Corsham.

You will support how services are delivered across the organisation, ensuring that internal systems, platforms, and programmes.

You will support cloud and service strategy while staying close to day-to-day operations. Defence/Government experience is essential.

Working Patterns and location – 2 – 3 days on site in Corsham, the rest can be done remotely.

• Work to align the Service Wrap for the MOD.
• Help evolve the Service Delivery with a strong emphasis on Google Cloud Platform operations, governance, and optimisation.
• Ensure effective service integration between GCP, on-premise systems, and secure Defence environments.
• Support ITIL-aligned processes across Incident, Request, Change, Problem, and Escalation.
• Drive proactive monitoring, capacity planning, and forecasting, including cloud consumption, cost optimisation, and performance management.
• Manage cloud and technology suppliers, holding them to contractual obligations, KPIs, and secure-service standards.

• Experience in a Service Delivery / Service Management leadership role within Defence or similar.
• Strong understanding of ITIL.
• Hands-on experience with ITSM tools and Operational Service Management practices.
• Experience managing suppliers within strict SLAs and improving service performance in cloud or hybrid hosting contexts.
• Knowledge of public cloud (ideally Google Cloud Platform).
• Strong communication, leadership, and stakeholder management skills.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Part-time opportunities/flexible working is available to suit individual needs.

Please note that the client has determined that the off-payroll working rules will apply to this assignment and therefore this contract will be run through an Umbrella Company. Income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary.

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You will be required to hold a minimum of SC clearance. If you do not hold an active SC clearance, please familiarise yourself with the vetting process before applying.

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