Service Delivery Manager

Ref: ZR_6938_JOB  ·  Posted on 04 May 2022

Introduction

Are you a Service Manager and looking for the next step in your career?

Someone who can support business operations?

This may be the perfect role for you!

This role will require onsite presence with some opportunity to work from home. You will be provided market leading training and extensive opportunity to progress!

You will work on prestigious projects with the world’s most high-profile blue-chip companies!

Check out the spec below!

Day to day responsibilities will include supporting the Head of Security Operations in a combination of business support and service management duties. The role shall be responsible for production of materials for the preparation of bid responses, driving the direction of the department’s governance and responsible for the overall client experience.

Key responsibilities
  • Support RFP and BIDs
  • Drive business development by creating and delivering business cases for changes to services and participation in the IT investment process
  • RAID (Risk, Assumptions, Issues and Dependencies) ownership for in scope services
  • Service Cost Models to support growth
  • Direct/manage technical and business change within the service and customer base
  • Production/review/approval of monthly management reports
  • Direct/interface with Account Managers to ensure customer satisfaction with services delivered
  • Direct/develop and maintain effective relationships with key customer contacts, internal delivery units and 3rd party suppliers
  • Accountability for directing/managing/participation in major incident management
Skills & experience
  • ITIL Expert certification or equivalent
  • SIEM & SOAR Platforms
  • LogRhythm
  • MS Sentinel
  • Splunk
  • Palo Alto - XSOAR
  • ITSM toolsets

One or more relevant security CERTS such as:

  • CISSP/SSCP
  • CISA/CISM
  • CISMP
  • Security+
Additional benefits
  • Competitive basic salary
  • Extensive benefits package which includes 30 days’ vacation per year
  • Gym subsidy
  • Private medical insurance
  • 3 extra days leave per year for charitable work of your choice!
Apply for role
Management Service Delivery BID IT (Information Technology) ITL CISSP

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