Service Consulting Team Lead

Ref: ZR_8482_JOB  ·  Posted on 20 May 2024

Introduction

Our client is a leading Consultancy within the Defence, CNI and Government Sector, and they are looking for a Leader with a background in Consultancy, to lead a team of 15 Service Management/Design/Transition/Architecture Consultants!

The role will be split with 50% billable client work, and 50% leadership and growing the capability of the Service Management offering, so experience within Consulting and IT Service Management is essential.

This is an excellent opportunity for a rewarding role that adds value to the business, as well as offering an excellent career opportunity.

This is a hybrid role with 2-3 days per week on site.

Key responsibilities
  • Be the face of the IT Service Consulting team to the customers within Defence, Government and CNI.
  • Provide leadership and direction to a team of 15 Consultants, including line management of your direct reports.
  • Operate as a Service Consultant on client projects for up to 50% of the time, delivering Service Management, Transition, Design and/or Architecture activities.
  • Develop the capabilities of the team to meet demands in line with our client’s strategy.
  • Strengthen our client’s capability for digital and technology services, including Cloud capability (AWS).
  • Manage resourcing including recruitment and deployment.
  • Provide technical leadership and support for projects and ensure delivery and value for clients.
  • Support sales and business development opportunities to maintain a growing pipeline of business.
  • Operate as a Service Consultant on client projects for up to 50% of the time, delivering Service Management, Transition, Design and/or Architecture activities.
Skills & experience
  • Service Consulting experience, ideally within the Defence, Government, Nuclear, Aerospace or CNI sector.
  • Experience operating at a senior level, leading customer engagements.
  • Strong leadership experience and demonstrable experience of leading geographically dispersed teams of 10+ Consultants or similar.
  • Ability to develop technical capabilities including new service offerings (people, tools, processes).
  • Business development experience and ability to spot new business propositions.
  • Strong technical background to include: Service Architecture, Service Design or Service Management & Operations.
  • Ability to implement Agile/Scrum methodologies and processes.
Additional benefits
  • Pension up to 10% client contribution.
  • Life assurance, income protection insurance and critical illness cover.
  • Option to buy & sell holiday.
  • Dental, health, medical, travel and gadget insurance.
  • 24/7 Digital GP.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

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