Service Consultant

Ref: ZR_6542_JOB  ·  Posted on 25 October 2021

Introduction

My client is looking for Consultants to work in the following domains:

  • Defence and Security
  • Policing
  • Rail/Transport
  • Utilities

The successful candidate will be ‘Solutions’ focused and work with clients and technical teams, to develop technical solutions to complex problems. Experience within Digital transformation would be beneficial.

This role will be embedded within the client and therefore you must have excellent customer facing experience.

They are happy to train up candidates at a lower level who want to get into Service Architecture.

Key responsibilities
  • Identifying and engaging with appropriate stakeholders to assess requirements and understand the complete service lifecycle including concept through to sourcing, design, build, test, and deployment.
  • Requirement's definition and management, calling out options, considerations & priorities which require a business decision.
  • Developing service models for large programmes, managing performance and coherent integration across multi-vendor ecosystems.
  • Undertaking reviews of as-is services or in-flight projects.
  • Capturing of full life costs across the enterprise landscape and understanding the value chain.
  • Influencing stakeholders to introduce appropriate best practice.
  • Collaborating across the company to gather thought leadership for integration into client facing work and white papers.
  • Working with markets and bid teams to shape tender responses and produce high quality content and documentation.
  • Developing your own knowledge and understanding of consulting skills and client markets, whilst supporting the development of others in the team around you.
Skills & experience
  • Highly developed soft skills; collaboration, inclusion, diversity, equality and a people first attitude.
  • Articulate with a passion for supporting and driving digital change.
  • Persuasive and politically astute; able to collaborate with and positively influence stakeholders.
  • A background in Service Design, Service Operations or Service Delivery.
  • Team leadership with a strong focus on diversity and inclusion.
  • Business awareness: able to identify a client’s strategic intent and create enabling service architectures.
  • Analytical ability to collate, structure and organise data to find the best service solution to ensure manageability and maintainability.
  • Good general consulting skills (structured thinking, effective report writing and presentations, and strong stakeholder engagement).

The client would also like to see some of the below, but this is not essential:

  • Experience of continual service improvement strategies.
  • Familiarity with any key frameworks or standards related to subject matter area (i.e., ITIL, ISO 2000, VeriSM, COBIT, TOGAF, IT4IT & SIAM models with complex support infrastructure and supply chain).
  • Any Architectural modelling skills using UML, BPMN, ArchiMate 3.0 and Enterprise Architecture tooling such as Archi, BiZZDesign Enterprise Studio, Sparx Enterprise Architect and MooD.
  • Thought leadership.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Part-time opportunities/flexible working is available to suit individual needs.

Additional benefits
  • Pension Plan
  • Life Assurance – Life assurance will be 4 x salary for new starters, whether or not they are in a pension scheme.
  • Holidays – Basic entitlement 25 days with option to buy an additional 15 days or to sell 5 days.
  • Income Protection – All annual salaried UK employees who are aged between 16 to state pension age except casual employees who are hourly paid.
  • Professional Fees – Annual subscription reimbursed for membership of a professional body relevant to your role with the client.
  • Season Ticket Loan – All UK employees are eligible on successful completion of their probationary period.
Apply for role
Management Consultant Permanent IT (Information Technology) Defence Security Digital Service Delivery Data Strategy

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