Service Architect

Ref: ZR_7007_JOB  ·  Posted on 24 May 2022


We are looking for a candidate who is happy to work on a hybrid basis with visits to client sites as required.

The successful candidate will be ‘Solutions’ focused and work with clients and technical teams, to develop technical solutions to complex problems. Experience within Digital transformation would be beneficial.

This role will be embedded within the client and therefore you must have excellent customer facing experience.

Our clients need our help to move into the future whilst keeping business as usual and wider change programmes running efficiently. To succeed, our customers require expert advisors who listen actively and advise clearly, exercising experience and mature methods. In this role, soft-skills, strong stakeholder communication and influencing ability is as equally important as technical knowledge and architecture skills.

Company Cultures:

  • Our client is currently recruiting for people to work in the Defence and Aerospace domains. Our client offers a range of independent and unbiased advice in engineering, technical and strategic advisory services to a wide breadth of markets and clients.
  • Our client offers ‘through-life’ support to the MoD and equipment manufacturers, and because they don’t manufacture anything their selves, their clients can rely on them to offer independent and unbiased recommendations. The industry looks to them for advice on the latest issues and, with duty of care always high on the MoD’s agenda, which is driving this increasing demand.
  • They adopt holistic approach to their work and their people frequently work across different disciplines. When it comes to the environment, they strive to minimise risk, whether that’s from equipment failures, human error or external factors. In terms of supportability, they assess the reliability and sustainability of systems and optimise their support to maintain the capability in the long term.
Key responsibilities
  • Working closely with clients to figure out where we can help.
  • Identifying and engaging with appropriate stakeholders to assess requirements and understand the complete service lifecycle including concept through to sourcing, design, build, test, and deployment.
  • Requirement's definition and management, calling out options, considerations & priorities which require a business decision.
  • Developing service models for large programmes, managing performance and coherent integration across multi-vendor ecosystems.
  • Undertaking reviews of as-is services or in-flight projects.
  • Capturing of full life costs across the enterprise landscape and understanding the value chain.
  • Influencing stakeholders to introduce appropriate best practice.
  • Collaborating across our client to gather thought leadership for integration into client facing work and white papers.
  • Working with markets and bid teams to shape tender responses and produce high quality content and documentation.
  • Developing your own knowledge and understanding of consulting skills and client markets, whilst supporting the development of others in the team around you.
Skills & experience
  • Highly developed soft skills; collaboration, inclusion, diversity, equality and a people first attitude.
  • Articulate with a passion for supporting and driving digital change.
  • Persuasive and politically astute; able to collaborate with and positively influence stakeholders.
  • A background in Service Design, Service Operations or Service Delivery.
  • Team leadership with a strong focus on diversity and inclusion.
  • Business awareness: able to identify a client’s strategic intent and create enabling service architectures.
  • Analytical ability to collate, structure and organise data to find the best service solution to ensure manageability and maintainability.
  • Good general consulting skills (structured thinking, effective report writing and presentations, and strong stakeholder engagement).

The client would also like to see some of the below, but this is not essential:

  • Experience of continual service improvement strategies.
  • Familiarity with any key frameworks or standards related to subject matter area (i.e., ITIL, ISO 2000, VeriSM, COBIT, TOGAF, IT4IT & SIAM models with complex support infrastructure and supply chain).
  • Any Architectural modelling skills using UML, BPMN, ArchiMate 3.0 and Enterprise Architecture tooling such as Archi, BiZZDesign Enterprise Studio, Sparx Enterprise Architect and MoD.
  • Thought leadership.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Part-time opportunities/flexible working is available to suit individual needs.

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Digital Defence Service Delivery Stakeholder Strategy Structural

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