Senior Service Support Engineer

Ref: ZR_7089_JOB  ·  Posted on 23 June 2022


Our client provides technology, innovation and consultancy to a variety of clients

They are looking for a Service Support Engineer to join them for a 6 month contract

You must hold a live DV clearance

Get in touch now if this is the next contract for you

Key responsibilities
  • Infrastructure provisioning and maintenance to support development, test, reference and operational environments.
  • Development Tool / CI pipeline development and maintenance.
  • Release integration and deployment of multiple application components.
  • Multi-site, multi-environment alignment.
  • Provide and act as an escalation point for day-to-day operational support (incident and problem management).
  • Develop solutions and implement changes necessary to resolve issues and improve services.
  • Ensure ongoing performance and reliability of technical solutions provided by Roke to their customers.
  • Adhere to ITSM ticket management procedures and comply with SLA targets and escalation processes.
  • Expert-level diagnosis and resolution of complex incidents and problems within developed solutions.
  • Analyse root cause and requested solution requirements.
  • Develop software solutions to meet requirements, eliminate recurrence of incidents, and address design/change requests
  • Support 2nd line support teams and peer groups (internally, with suppliers, and customers) in through-life maintenance of services/technologies.
  • Develop tests to meet demonstrative solution compliance and align to test specifications.
  • Conduct peer reviews of systems and code.
  • Configuration changes.
  • Provide customer-expert with assistance, guidance and technical support.
  • Develop and release system/software updates..
Skills & experience
  • Software development, testing, diagnostics, using a range of tools and techniques such as:
    • Development & debugging tools and techniques.
    • VCS tools & techniques e.g. GIT, Mercurial, SVN, GIT Flow, branching, merging, patching.
    • Development methodologies e.g. Agile (XP, SCRUM, LeSS, SAFe), Waterfall, V-Model, Spiral.
  • DevOps experience, ideally including tools and techniques such as:
    • Continuous Integration / Continuous Deployment: Bamboo, Jenkins, Gitlab,
    • Virtualisation/IaaC: Docker, Ansible, Terraform, Chef, Puppet, Java.
    • Networking and CryptKey management.

The client would also like to see some of the below, but this is not essential:

  • Operating Systems: Linux, Windows
  • Previous IT service or support experience desirable.
  • Previous experience in a customer facing role desirable.

Our client is committed to a policy of Equal Opportunity, Diversity and Inclusion. Their working environment is friendly, innovative and inclusive.  They can accommodate flexible working arrangements and support a diverse work-force and those with additional needs.

Please note that the client has determined that the off-payroll working rules will apply to this assignment and therefore this contract will be run through an Umbrella Company. Income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary.

RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every colleague you refer who then starts a role through Datasource either Contract or Permanent, we will send you £250 of Love to Shop Gift Vouchers!

You will be required to hold a minimum of DV If you do not hold an active DV clearance, please familiarise yourself with the vetting process before applying.

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