Senior Service Engineer

Ref: ZR_7199_JOB  ·  Posted on 10 August 2022

Introduction

This is a full-time on-site role

Our client is a world-class technology and engineering consultancy.

This role sits within their national security business unit

Linux systems administration and network experience is a must for this role

Get in touch now if this is the role for you!

 

Key responsibilities
  • Act as the technical owner for assigned Services operated on behalf of the customer
  • Provide technical leadership of engineers engaged in reactive support, proactive systems management, and in-depth incident and problem resolution.
  • Ensure technical support teams adhere to ITSM ticket management procedures and comply with SLA targets and escalation processes
  • Primary point of contact for technical escalation for our clients’ team and customers, and deputise for the Service Delivery Manager when required.
  • Expert-level diagnosis and resolution of complex incidents and problems within developed solutions
  • Analyse root cause and requested solution requirements
  • Develop software solutions to meet requirements, eliminate recurrence of incidents, and address design/change requests in line with our clients’ solution, coding and documentation standards
  • Support 2nd line support teams and peer groups (internally, with suppliers, and customers) in through-life maintenance of services/technologies
  • Lead major incident technical resolution
  • Develop tests to meet demonstrative solution compliance and align to test specifications
  • Conduct peer reviews of systems and code
  • Configuration changes
  • Provide customer-expert with assistance, guidance and technical support
  • Drive continual service improvement of live systems
  • Develop and release system/software updates
  • Ensure compliance with information security policies
  • Provide onsite and remote support and implementation
  • Provide knowledge base / known error DB updates for support teams/customers for escalated tickets
  • Set clear and ambitious objectives for the team and supports the team to help achieve them
  • Coach and mentor staff across the business, provides feedback through regular 1:1 meetings and team meetings to discuss goals set in line with company policies.
  • Lead employees through performance management processes including performance conversations, career development and performance improvement.
  • Enable the cascade of business communication to team members and provides guidance where necessary
Skills & experience
  • Network: routing and switching, IP networks
  • Network: security and firewalls
  • Server infrastructure systems: Linux, Windows Server, VMWare and underlying platforms technologies (hardware, virtualisation, compute/storage/backup)
  • Operating Systems: Linux (optionally also Windows Server, VMWare)
  • BASH or Python scripting
  • Software development, testing, diagnostics      
  • Java/Web Apps/SOA      
  • DevOps     
  • PKI, Encryption, Crypto     
  • AWS, Azure, Virtualisation, Cloud     
  • DevOps experience, ideally including tools and techniques such as:     
  • Continuous Integration / Continuous Deployment, Bamboo, Jenkins, Gitlab, Docker, Ansible, Terraform, Chef, Puppet, vRealize, vSphere etc. 

Our client is committed to a policy of Equal Opportunity, Diversity and Inclusion. Their working environment is friendly, innovative and inclusive.  They can accommodate flexible working arrangements, and support a diverse work-force and those with additional needs.

Additional benefits
  • Flexi Leave and Flexi Time Scheme
  • Annual Holiday
  • Flexible Benefits
  • Sickness Benefit
  • Business Performance Related Bonus
  • Share Save Plan
  • Pension scheme

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