Senior Service Designer

Ref: ZR_8722_JOB  ·  Posted on 06 December 2024

Introduction

Our client is a large consultancy in the UK and are particularly successful working on MoD, Government and Public Sector contracts and they are looking for 5 or 6 Service Designers to join their consulting team to work with those clients!

This person will work very closely with the users and the business to design an end-to-end service which covers technology and business requirements. This is not a Service Delivery/ITIL role.

They are recruiting across the levels, but it is imperative that you have either worked within Defence, National Security or Public Body, either via a consulting or civil servant role.

This is a hybrid role with a minimums of 3 days per week on site. You need to be happy to travel to other locations as required.

Key responsibilities
  • Work with customers to gather their user experience requirements.
  • Work with businesses to understand policy/regulatory requirements and define measurable service goals and objectives.
  • Look across complex end to end technology processes covering apps, websites, back-end systems.
  • Work across discovery, alpha and beta phases to ensure that requirements are met at every stage.
  • Conduct research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
  • Develop service blueprints, customer journey maps, and other service design artifacts to visualise and communicate the end-to-end service experience.
  • Integrate design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.
  • Identify opportunities for service improvement and innovation and propose design solutions.
  • Facilitate workshops and co-design sessions with users, stakeholders and cross-functional teams.
  • Work closely with user researchers to integrate user insights into service design decisions.
Skills & experience
  • Experience in a similar Service/Product/UX design role within Government, Defence or National Security.
  • Both technical and business focused skills, who can articulate the outcomes and value of their work.
  • Proven experience in service design, designing end-to-end services comprised of multiple digital products and touch points.
  • Strong understanding of user-centred design principles and methodologies.
  • Excellent visual and verbal communication skills.
  • Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
  • Ability to translate user insights into actionable design solutions.
  • Familiarity with agile and iterative design processes.
Additional benefits
  • Holidays, starting at 25 days a year.
  • A flexible contributory pension arrangement with matching contributions.
  • Life assurance of six times your core salary (up to a maximum of six times the Earnings Cap, in force at date of death).
  • Occupational sick pay.
  • Personal accident insurance.
  • Mobile phone is not fully funded but you can claim on expenses for business use.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

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You will be required to hold a minimum of SC Clearance. If you do not hold an active SC clearance, please familiarise yourself with the vetting process before applying.

(c) Copyright Datasource Computer Employment Limited 2024.

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