Lead User Experience Designer

Our client is a leading Consultancy company who are looking for someone with a background in User Experience or User Research within a Government or Defence environment.

The ideal candidate will have experience within Consulting or a similar customer facing role developing blue prints, customer journey maps and UX design documents.

Working Patterns: This is a hybrid role with 2-3 days on site per week. The ideal candidate must be prepared to travel UK wide and be on site up to 4 days per week.

• Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
• Collaborating with stakeholders to define measurable service goals and objectives.
• Developing service blueprints, customer journey maps, and other service design artifacts to visualise and communicate the end-to-end service experience.
• Integrating design decisions across the multiple layers involved in delivering and running a service.
• Identifying opportunities for service improvement and innovation and proposing design solutions that address user needs and meet business goals.
• Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.
• Working closely with user researchers to integrate user insights into service design decisions.

• Proven experience in a User Research or User Experience role within Defence or Government.
• Experience designing end-to-end services comprised of multiple digital products and touchpoints and creating service design artifacts.
• Strong understanding of user-centred design principles and methodologies.
• The ability to effectively present and articulate design concepts.
• Ability to translate user insights into actionable design solutions.
• Familiarity with agile and iterative design processes.

• Holidays, starting at 25 days a year.
• A flexible contributory pension arrangement with matching contributions.
• Life assurance of six times your core salary (up to a maximum of six times the Earnings Cap, in force at date of death).
• Occupational sick pay.
• Personal accident insurance.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

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You will be required to hold a minimum of SC or DV Clearance. If you do not hold an active SC or DV clearance, please familiarise yourself with the vetting process before applying.

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