IT Support Technician

Ref: ZR_6476_JOB  ·  Posted on 24 September 2021


  • Working as a 2nd Line Support & Service Engineer within a fast paced, dynamic and reactive environment dealing with competing priorities you will provide full range IT support and service including, but not limited to, PC build, issue resolution (hardware and software), user support, user access and ID management (Active Directory), hardware build and software install.
  • You will undertake IT Service tasks as directed by IT management. This role will provide service across the business and includes telephoning, emailing and visiting users to support them as well as shared service- desk duties as required.
Key responsibilities
  • IT Service desk & phone support
  • PC commissioning and decommissioning
  • Hardware & software installation & support
  • End point security
  • Infrastructure installation (wired & wireless)
  • Mobile phone commissioning & support
  • Network port patching
Skills & experience
  • At least 2 years’ experience in a similar role
  • Formal IT qualifications preferred
  • Previous demonstrable work within an IT support environment is essential.
  • Troubleshooting and problem solving skills
  • PC support knowledge
  • Experience of supporting Win7, Win10 and server LINUX
  • Experience of supporting Active Directory, SCCM, PC build & fault finding
  • Previous IT service desk experience
  • Office/M365 support and user experience
  • Knowledge of infrastructure (wired & wireless)
  • Knowledge of RSZ, MFA, MDM/MAM (MS Intune or Mobile Iron)
Apply for role
2nd Line Support IT (Information Technology)

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