IT Support Team Lead

Ref: ZR_8246_JOB  ·  Posted on 11 April 2024


Our client is looking for an experienced Desktop Support Engineer with at least 1 years’ experience of team leadership to join a busy team of 4, supporting over 1000 users on site, along with an additional 200 users on 8 satellite sites.

This role will include 75% hands on desktop support, with 25% team leadership: prioritising work, arranging rotas, approving timesheets, technical escalation where appropriate.

This is also a very customer facing role so excellent communication skills are a must!

Key responsibilities
  • Leadership and work allocation of a team of 3 Desktop Support Engineers.
  • Manage the daily activities of the team and assume responsibility for the recruitment, training, objectives setting, and personal development reviews of team members.
  • Manage and prioritise all 2nd line incidents and requests according to defined SLAs.
  • General troubleshooting of the desktop computing environment based on service requests.
  • Manage ‘in-person’ IT service requests as they arise.
  • Deploy IT hardware, record and track assets during deployment.
  • Ensure colleagues take ownership of issues as soon as possible and escalating where appropriate.
  • Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution.
Skills & experience
  • An IT/Desktop support background, with at least 1 year in a team leadership position.
  • High level of proficiency and knowledge of working in a Corporate IT environment (Microsoft).
  • Solid understanding of hardware and software asset management processes.
  • Experience in working to (and exceeding) Service Level Agreements.
  • Strong business focus and customer service skills.
  • A valid Driving license is essential.
  • They will have exceptional communication skills and be service oriented.
Additional benefits
  • Pension up to 10% client contribution.
  • Life assurance, income protection insurance and critical illness cover.
  • Option to buy & sell holiday.
  • Dental, health, medical, travel and gadget insurance.
  • 24/7 Digital GP.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

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Desktop Support Team Lead

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