IT Service Delivery Manager

Ref: ZR_6286_JOB  ·  Posted on 13 July 2021

Introduction

  • Our client is currently recruiting for people to work within the Transportation domain. Our client is responsible for delivering Digital Enterprise Asset Management projects across the Highways and Rail sectors in the UK and Europe.
Key responsibilities
  • Managing client relationships with regards to client service offerings.
  • Ensuring that client service offerings are managed effectively through a rigorous change management process.
  • Ensuring that new service offerings are effectively documented, and seamlessly rolled-out to clients.
  • Supporting bid and proposal work to understand ongoing service needs and costs.
  • Working closely with clients to facilitate in resolving any issues that arise.
  • Developing a set of standards and procedures for service management based on industry standard approaches.
  • Working closely with developers, system testers and analysts to ensure that new service offerings are developed with adequate high-availability provision.
  • Working closely with hosting providers to ensure service reliability.
Skills & experience
  • Experience in working with external clients to effectively manage service design and delivery.
  • Excellent understanding of relevant ITIL processes (Service Strategy, Service Design, Service Management).
  • Good knowledge of cloud-based technologies (Azure preferred).
  • Experience in managing SaaS offerings to clients.

The client would also like to see some of the below, but this is not essential:

  • Experience in using Agile development processes.
  • Experience working with IOT devices, ICS and/or SCADA system components.
  • Experience working in heavy infrastructure domains to support Asset Management (e.g. Highways, Rail Utilities, Oil & Gas, Highways).
  • Understanding of Enterprise Asset Management technology solutions (preferably one of Ellipse, Maximo, SAP or Oracle).
Additional benefits
  • Pension Plan
  • Life Assurance – Life assurance will be 4 x salary for new starters, whether or not they are in a pension scheme.
  • Holidays – Basic entitlement 25 days with option to buy an additional 15 days or to sell 5 days.
  • Income Protection – All annual salaried UK employees who are aged between 16 to state pension age except casual employees who are hourly paid.
  • Professional Fees – Annual subscription reimbursed for membership of a professional body relevant to your role with the client.
  • Season Ticket Loan – All UK employees are eligible on successful completion of their probationary period.
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IT (Information Technology) Service Delivery

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