Infrastructure Engineer

This role is looking for someone who has experience working in a large scale Enterprise/Global IT environment supporting users on multiple sites, ideally globally. This role would be suited to an individual who has experience with supporting, monitoring and administering a large server environment as well as proven experience troubleshooting issues within such an organisation as this one (35,000 + users globally).

You will be working from 1^st – 3^rd line support in a hands-on role to manage, monitor and support the server infrastructure (both physical & virtual), storage infrastructure (primarily Isilon & NetApp), backup solutions and other services including DHCP, DNS. Working within the Infrastructure Team you will provide support with monitoring, providing operational support & services, resolving incidents, implementing customer requests and deploying infrastructure.

• Supporting and monitoring the global infrastructure server environment using vRops, HP OneView, SCOM and other tools.
• Capacity management for infrastructure server resources, both reporting and responding to.
• Responding to incidents from either users or our alerting systems.
• Monitoring storage infrastructure, backups, assisting with file restores (from Rubrik and other backup platforms) and data archive requests.
• User and Active Directory groups creation, modification, deletion.
• Managing, supporting, monitoring of DHCP server/services.
• Building, configuring and troubleshooting Windows Server (all versions) via PXE boot, hardening & decommissioning.
• Troubleshooting Citrix XenApp issues with published/streamed applications as well as shared desktops.
• Writing knowledgebase documentation, processes and assisting to team members.

• Managing, supporting and monitoring a Windows server platform (all versions, including current).
• Managing, supporting and monitoring a VMWare ESXi and Microsoft Hyper-V virtualisation platforms.
• Managing, supporting and monitoring a Citrix XenApp server estate.
• Managing and monitoring server and storage hardware (HP & Cisco preferred).
• Proactive maintenance and responding to user incidents.
• Managing and monitoring of Rubrik and Commvault backup platforms. 
• Server build processes, both physical and virtual.
• Active Directory and security group modification.
• L1/L2/L3 troubleshooting of infrastructure issues and resolving of alerts.
• Datacentre access management.
• Liaising with managed service platform providers.
• Cloud computing, including Microsoft Azure IaaS, PaaS and other vendor’s SaaS solutions.
• Experience with working with other teams across the globe.

You must also be able to demonstrate experience with:

• Microsoft monitoring systems (SCOM & SCCM preferred).
• Managing and monitoring storage platforms (EMC and NetApp Preferred).
• Service Now and reporting systems.
• Citrix XenApp (Virtual Apps & Desktops)
• Citrix Netscaler.
• Microsoft Windows Server (all versions, including current).
• Active Directory, DNS, DHCP.
• VMWare (all versions, including current).
• NetApp, EMC Isilon fundamentals.
• Rubrik technology/platform.
• Networking fundamentals.
• Linux server basics.

The client would also like to see some of the below, but this is not essential:

• System Management Systems (SCOM, SCCM, McAfee) fundamentals.
• ITIL Fundamentals.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Part-time opportunities/flexible working is available to suit individual needs.

• Pension Plan
• Life Assurance – Life assurance will be 4 x salary for new starters, whether or not they are in a pension scheme.
• Holidays – Basic entitlement 25 days with option to buy an additional 15 days or to sell 5 days.
• Income Protection – All annual salaried UK employees who are aged between 16 to state pension age except casual employees who are hourly paid.
• Professional Fees – Annual subscription reimbursed for membership of a professional body relevant to your role with the client.
• Season Ticket Loan – All UK employees are eligible on successful completion of their probationary period.