Helpdesk Administrator

Ref: ZR_6493_JOB  ·  Posted on 01 October 2021

Introduction

Our client is a world-class technology and engineering consultancy. They deliver advanced research, development services and products to high profile customers who go to them with varied and challenging problems to solve. 

The IT Department handles over a thousand request and incident calls in an average month. The department covers all IT areas from PC’s, networking, servers, ERP systems, telephone systems, Microsoft 365 and day-to-day IT security. The department also provides remote working connectivity for today’s hybrid worker.

Key responsibilities
  • Log and allocate calls using the Help Desk software whenever calls come in through the Help Desk system, by phone, email or in person
  • Create and close accounts for users, including liaising with HR on the starters and leavers
  • Take minutes of IT meetings where formal minutes are required
  • Allocate out loan equipment
  • Issue computer peripherals, maintain a spares inventory and update asset database
  • Manage the software database
  • Administer software and hardware maintenance
  • Raise Requests to Purchase (RTP’s)
  • Gather and send monthly IT invoices to Finance
  • Prepare monthly Help Desk metrics for the Head of IT
  • Always fully comply with the company policies and procedures
  • Undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business
Skills & experience

Education and Qualifications:

  • Any IT or administration qualifications would be useful, or relevant Higher Education qualification.

Knowledge, Skills & Experience:

  • Previous Help Desk experience
  • Administration, including minute taking and ordering
  • Managing software and hardware maintenance records
Additional benefits
  • Flexi Leave and Flexi Time Scheme
  • Annual Holiday
  • Flexible Benefits
  • Sickness Benefit
  • Business Performance Related Bonus
  • Share Save Plan
  • Pension scheme
Apply for role
Permanent Helpdesk Administration / Secretarial Software IT (Information Technology) Financial HR

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