Desktop Support Engineer

Ref: ZR_6568_JOB  ·  Posted on 08 November 2021

Introduction

Our clients are a leading systems and engineering Technology Company. Their work makes a difference to things that matter in the world.

With over 800 employees, our client works from a network UK and Australian locations. All consultants apply their know-how to develop, enhance and protect their clients' critical assets, systems and processes.

Our client ensures that governments save time and money when public spending globally is under huge pressure.

Key responsibilities
  • Processing and delivering routine service/change requests.
  • Problem analysis provision, close liaison with Problem Management for instances where the underlying cause of an incident is not clear or requires further investigation.
  • Endpoint management – Patching & Anti-Virus
  • O365 & AZURE Billing, Subscriptions and support escalations (administration)
  • Selection, purchasing and provision of user-facing equipment (Request Fulfilment)
  • IT Induction delivery (Joiners)
  • Application packaging and deployment (Windows, Linux & Citrix delivery methods)
  • Field site visits dependent on priority and escalation
  • Asset Management and recovery (client end-user computing, Inc. Blackberry devices and Teams/Telephony)
  • Secure room management (delegated responsibilities escalated via First or Third line support)
  • Systems Monitoring and reporting (delegated responsibility)
  • Crypto Management (delegated responsibility)
  • Network support (WAN and LAN connectivity)
  • Meeting Room Support – Audio/Visual and Video Conferencing
  • Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments
Skills & experience
  • Office 365 Administration (Mail Flow, license management, group management)
  • Active directory & Group Policy management
  • Telecommunication trouble shooting (technical contact for escalations to WAN provider)
  • General hardware support (PC Hardware, PC build, printers, Switches and Firewalls)
  • General IP networking skills (DHCP, DNS, ipconfig, etc.)
  • Reliable and trustworthy
  • Presentable, professional appearance
  • Patient, diligent and diplomatic
  • Pro-active, resourceful and able to use initiative

The client would also like to see some of the below, but this is not essential:

  • IT Framework qualification e.g. ITIL V3/4 Foundation
  • Excellent verbal communications skills. Approachable, friendly and able to talk easily with colleagues and users
  • Good prioritisation and time management, able to balance competing issues to ensure the right problems are addressed first
  • Good written communication, able to quickly record details of problems and solutions as they arise. Can provide clear, concise written reports to other IT departments and external support when escalating issues
  • Willingness to develop knowledge and learn new skills
  • Diligent, organised and goal oriented, understands the importance of service level agreements and will work to achieve them.
  • Team player who will coordinate with colleagues to meet targets and also confident enough to recognise issues they cannot resolve and escalate in a timely manner
Additional benefits
  • Competitive salary: [£30,000 - £32,000]
  • Happy To Talk Flexible Working
  • 25 days' holiday entitlement
  • Holiday sale and purchase scheme
  • Company pension scheme
  • Targeted professional development
  • Life assurance
  • Private healthcare membership
  • Bonus scheme linked into company performance
  • Paid membership fees to a professional institution
  • Support in attaining professional membership
  • Cycle to work scheme
  • Share purchase scheme
Apply for role
Desktop Engineering Permanent

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