Customer Service Assistant

Ref: ZR_8423_JOB  ·  Posted on 09 April 2024

Introduction

Our client supports the RAF with their accounts and expenses processes.

They are looking for someone who can deal with very senior stakeholders to ensure that expenses are processed correctly. This requires a confident individual.

This role is based full time on site.

Key responsibilities
  • To audit claims submitted on the administration system.
  • Keep abreast of latest policies and dealing with any routine enquiries.
  • Deal with enquiries regarding expenses claims and where necessary, push back to staff to make amendments.
  • Contact personnel regarding requirements for audit and checking the entitlement of personnel for all claims.
  • Advise personnel of the correct entitlement for travel expenses if they have entered items incorrectly on the system.
  • If required, recover incorrectly paid claims.
  • Maintain an up to date and accurate spreadsheet containing details of all items currently on the workflow on a daily basis and show the progress of these items.
  • Ensure all audits once cleared and recorded correctly on the spreadsheet are filed and stored safely.
  • Inputting and raising recoveries for accommodation.
Skills & experience
  • 2 GCSEs at Grade C or above, or equivalent.
  • NVQ Business Administration Level 1.
  • Excellent MS office skills.
  • Excellent organisational skills.
  • Time management skills.
  • Excellent interpersonal skills.

The following training are essential for the position and will be provided:

  • Financial Skills Certificate.
  • Public Accounts Training.
  • COM Training.
Additional benefits
  • 25 days holiday, plus bank holidays.
  • Pension contributions matched up to 8%.
  • Life assurance.
  • Option of flexible benefits such as critical illness, dental or travel insurance and the option for a healthcare plan.
  • Employee Share Scheme.
  • Employee assistance programme.
  • Up to 10 days extra paid leave for Reservists.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every friend you refer who then starts a role through Datasource either Contract or Permanent, we will send you £200 of Love to Shop Gift Vouchers & gift your friend £100 in Love to Shop Gift Vouchers as well!

You will be required to hold a minimum of BPSS Clearance. If you do not hold an active BPSS clearance, please familiarise yourself with the vetting process before applying.

(c) Copyright Datasource Computer Employment Limited 2024.

Apply for role
Administration / Secretarial Accounts Customer

Refer your friend: We want to give you a Netflix or Amazon Prime subscription and £250 Love2Shop vouchers!

Refer your friend
Refer your friend:
Contact us

Let's connect and work together

Start the conversation

Submit CV  ·  Submit Vacancy